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Mobile Account access

Rising Star
Posts: 96
Thanks: 17
Registered: ‎15-05-2018

Mobile Account access

Can't access my mobile phone account. Tried in October, tried today. Reset password, cleared cache etc,etc. Had an on line chat, still no access. Any advice as this is getting ridiculous ?

paul wilson

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 65
Registered: ‎09-10-2018

Re: Mobile Account access

Hi @Wibblyp, thanks for your post.


We're sorry to hear of your MyAccount difficulties and for the delay in getting the issue resolved.


The Social Media Team may be able to help and so can you please PM me:


- The mobile number in question

- Your full name and confirmation that you're the account holder

- The full address including postcode

- Characters 4 & 10 of your 1st holiday destination

- The last 2 digits of the sort code and account number used to pay the bills


Can you also confirm for me what's happening when you try to log in?