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Mistake made when changing to new plan, urgent please support contact me

torpedro
Newbie
Posts: 1
Registered: ‎04-08-2022

Mistake made when changing to new plan, urgent please support contact me

‎04-08-2022 10:00 AM

Hi there!

I just made a mistake when changing my plan, intended to choose a monthly contract but chose instead the yearly one.

Quickly I changed it again to the right one, but would like to make sure it is as is should as the mobile app actually still shows the yearly plan.

Please note I'm not at the moment at UK and can 't contact support via the usual number.

Best Regards,

Pedro

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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,577
Thanks: 10,298
Fixes: 1,600
Registered: ‎21-04-2017

Re: Mistake made when changing to new plan, urgent please support contact me

‎08-08-2022 3:34 PM

Hi Pedro,

No worries, if you can private message me your mobile number and full name I can help.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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