Migration from 3 to 4G not working
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Migration from 3 to 4G not working
20-04-2018 2:11 PM
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Hi All
I negotiated a new deal with Plusnet this week from 3 to 4G. I received a new sim and on calling Customer Service I was told the activation would take up to 2 hours.
The activation didn't happen and my 3G sim would no longer work so I called back to report the problem on another phone.
This time I was told that there was a problem with 3 to 4G activation but Customer Service could not tell me when this would be resolved.
There is nothing about this problem on the Service Updates- has anyone else had a similar problem?
thanks, joe
Re: Migration from 3 to 4G not working
21-04-2018 10:05 AM
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Hi Joe,
On rare occasions, it's possible for us to hit a 'snag' with one of our services. Although we work hard to ensure this doesn't occur, if this does happen, it's automatically raised with our Operations Team who work to resolve any issues as soon as possible.
I completely understand the frustration that this may have caused and although we cannot advise of a timescale at this stage, rest assured the Team are working on this; we should be back up and running in no time.
- Rebeka
Re: Migration from 3 to 4G not working
26-04-2018 5:37 PM
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Is it still not working or has the issue happened again? Can't migrate my 3G to 4G (and upgrade the plan) for 2 days now.
Re: Migration from 3 to 4G not working
28-04-2018 1:33 PM
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I'd like to take a look into the situation for you 38992502 and get things sorted.
Could you please private message me your full name and address so I can bring up the account?
Re: Migration from 3 to 4G not working
29-04-2018 7:12 AM - edited 29-04-2018 7:12 AM
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Re: Migration from 3 to 4G not working
01-05-2018 5:09 PM
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"Should be up and running in no time"
it has now been 10 days and 3 sims- still not migrated.
is this what "no time" means to Plusnet when doing me proud?
Re: Migration from 3 to 4G not working
01-05-2018 5:23 PM
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I've removed a post with personal details as it's an open forum
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Migration from 3 to 4G not working
03-05-2018 6:25 PM
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Guys, please could you let me know if this is going to happen at least this month?
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