cancel
Showing results for 
Search instead for 
Did you mean: 

“Message not sent, phone number fomatted incorrectly”

FIXED
Chriscottrell
Newbie
Posts: 1
Registered: 22-03-2018

“Message not sent, phone number fomatted incorrectly”

I get the above message when trying to send a text to a non-standard length phone number.

 

By that I mean a 5 digit number that companies use to do surveys, or report feedback etc.

 

Normal messages to mobiles work absolutely fine.

 

Does anyone know what might be the problem here?

 

I’m using a Motorola G5 Plus, if that makes any difference.

 

Cheers,

 

Chris

2 REPLIES
Moderator
Moderator
Posts: 18,426
Thanks: 2,818
Fixes: 225
Registered: 06-04-2007

Re: “Message not sent, phone number fomatted incorrectly”

Fix

'Short codes' are not currently supported by Plusnet Mobile.

 

There are a few threads on the subject e.g. https://community.plus.net/t5/Mobile/5-Digit-Numbers-not-supported-My-Bank-Payments-are-failing/m-p/...

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Moderator
Moderator
Posts: 18,426
Thanks: 2,818
Fixes: 225
Registered: 06-04-2007

Re: “Message not sent, phone number fomatted incorrectly”

Moderator's note:

Thread locked in favour of the above link.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still