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Message chat on Samsung phones disabled on PN?

pmcgrath72
Newbie
Posts: 3
Registered: ‎27-04-2018

Message chat on Samsung phones disabled on PN?

I have just changed my wife's phone to Plusnet from Vodafone and it seems that the Samsung phone to Samsung phone message chat function (similar to iMessage) has now been disabled when using the new Plusnet SIM. Is this correct? I have replaced the SIM with my Vodafone SIM and the chat facility has sprang into life as normal.

I am not aware that this chat facility is network provider dependent, it should be SS phone to SS phone regardless..

I have tried all the usual switch off and on tricks but nothing is changing.

Any help appreciated...

5 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,791
Thanks: 812
Fixes: 80
Registered: ‎21-09-2009

Re: Message chat on Samsung phones disabled on PN?

Could it be related to the content lock as it could be seen as an adult service (like gambling etc) ?

https://community.plus.net/t5/Mobile/Content-lock/m-p/1405307#M2374

CharlieRobinson
Rising Star
Posts: 58
Thanks: 7
Fixes: 2
Registered: ‎20-07-2017

Re: Message chat on Samsung phones disabled on PN?

Hi pmcgrath72!

 

I'm sorry to hear that's the case, but I'll do my best to help:

 

You'll have to forgive me, as I'm not too familiar with this android chat service, but following a quick search online I've found the following instructions: 

 

  1. From any Home screen, tap Phone.
  2. Tap the MORE icon.
  3. Tap Settings.
  4. Tap Voice over LTE settings.
  5. Select one of the following: Turn on: Use VoLTE when available.Turn off: Do not use VoLTE.

 

Looking at these instructions, I can see that the service uses VoLTE (or an option to use when available), a feature I'm afraid we don't provide over the Plusnet network. I'd suggest selecting the 'Turn Off' option under 'Voice over LTE settings', and see if that does the trick.

 

If that fails to work, I'd suggest contacting Samsung to see if there's any troubleshooting advice they have to offer.  Smiley

 

- Charlie

 Charlie Robinson
 Plusnet Help Team
pmcgrath72
Newbie
Posts: 3
Registered: ‎27-04-2018

Re: Message chat on Samsung phones disabled on PN?

Hmm, could be, but I can't see why that would be the case. I'll check it out, thanks

This is for the adult content answer...

pmcgrath72
Newbie
Posts: 3
Registered: ‎27-04-2018

Re: Message chat on Samsung phones disabled on PN?

I can't see any such option on the Samsung S6 phone. It's not an "Android" thing it's specifically Samsung to Samsung phone feature where you can switch a text from standard SMS to chat e.g. the same chat feature can't be done from Samsung to HTC, both android

CharlieRobinson
Rising Star
Posts: 58
Thanks: 7
Fixes: 2
Registered: ‎20-07-2017

Re: Message chat on Samsung phones disabled on PN?

I see. In that case I'd advise contacting the Samsung Support Team for further troubleshooting:

 

http://www.samsung.com/uk/info/contactus/ .

 

I've also now picked up your PM, and I'll be replying shortly.  Smiley

 

- Charlie

 Charlie Robinson
 Plusnet Help Team