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Making phone calls from mobile to landline

Smokey000
Newbie
Posts: 2
Registered: 4 weeks ago

Making phone calls from mobile to landline

I’ve noticed over the past week that the delay in connection of the aforementioned, also when I can get through sometimes the mobile will ring twice and there is a horrible noise then cuts off.

 

this is annoying as I am disabled and need my mobile

 

2 REPLIES 2
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,143
Thanks: 998
Fixes: 403
Registered: ‎01-01-2012

Re: Making phone calls from mobile to landline

Thanks for your post @Smokey000

So we can investigate further can you PM me the following?

 

  • Your mobile number or account number
  • Your full address and postcode
  • Your full name and if you're the account holder?
  • Your date of birth
  • The last 2 digits of your sort code and the last 2 digits of your account number used to pay the bill each month
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Smokey000
Newbie
Posts: 2
Registered: 4 weeks ago

Re: Making phone calls from mobile to landline

 

 

ive also noticed that the network alters between 4G and 3G quite a lot 

 

 

Moderators Note: Personal information removed