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Major problems signing up for sim deal and has now taken 3 payments!!!

kitteecatz09
Hooked
Posts: 6
Thanks: 2
Registered: 18-02-2017

Major problems signing up for sim deal and has now taken 3 payments!!!

I saw the sim deal on the MSE Forum and thought what a bargain. The draw back was signing up for it.

The problem happened at the payment stage, it could not complete so had to do it three times.

But having rung customer services I have now got 3 sims @£10 each.

It was not my fault and I am now worried it may have done 3 credit searches?

so not very happy, can anyone look into this please.

Thanks

 

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 544
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: Major problems signing up for sim deal and has now taken 3 payments!!!

Hi kitteecatz09,

Thanks for getting in touch with us, I'll certainly take a look into this for you however, due to account specifics, I'll be unable to via a public post. If you could send me a private message, that'll be great and I can investigate this further for you. 

Thanks

- Rebeka 

 

 Rebeka Preston
 Plusnet Help Team