Lost phone/sim

[#1]

Hi,

I lost my phone yesterday and need a replacement sim (same number if possible?) but the only way to contact is phone and I dont have a phone.

Little bit stuck on what to do

[#2]

Ask a friend/ neighbour.

[#3]

Hey there @Melissa1 and welcome to the forums. Sorry for the delay, there are only a few of us on here. Please can you pop over your full name and mobile number via PM please? You will need to post 4 more times to be able to do that, so you can spam this thread if you would like to do that.

[#4]

Can a staff member “push” a PM here please?

[#5]

Hiya @Melissa1, 

I have sent you a private message so we can get this sorted for you

[#6]

I have lost my SIM. How can I order a replacement please?

[#7]

Hi @Lso I've just sent you a message, please reply back when you can and I'll sort that out for you.

[#8]

@Melissa1 

This is a public forum. Personal information should have been sent as a reply to the Private message from @SammyM 

Moderators Note: Personal information removed but still available to Plusnet staff.

Thank you very much

[#9]

No problem and thanks a lot for getting back to me. 

I'll just need to ask a few questions in order to pass account security with you next, can you get back to me with the following please?

Characters 5&13 from "your memorable place"

The last 2 digits from your bank account number

The last 2 from the sort code

Thanks, 

Adam

[#10]

Hi there, I'm just checking back in to see if you still need any help with this at all? - Adam