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Lost my number?

FIXED
Heinous
Newbie
Posts: 2
Thanks: 3
Registered: ‎26-05-2022

Lost my number?

I've just moved my mobile account to Plusnet, and had asked for my existing number to be carried over.
This does not appear to have happened.

 

What should I do?

2 REPLIES 2
MisterW
Superuser
Superuser
Posts: 14,698
Thanks: 5,493
Fixes: 393
Registered: ‎30-07-2007

Re: Lost my number?

Fix

Call customer services , 500 from your mobile

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Heinous
Newbie
Posts: 2
Thanks: 3
Registered: ‎26-05-2022

Re: Lost my number?

Thanks: I did that and it's all sorted.

 

I hoped to avoid it, as I'm very deaf and it's never easy, but the advisor was excellent and I'm happy.