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Lost internet tonight

dvigelis
Hooked
Posts: 8
Registered: 26-06-2017

Lost internet tonight

Hello. Does anyone lost internet conection tonight? Its already about 4 hours i have no internet on my mobile phone.
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 29
Thanks: 3
Fixes: 1
Registered: 27-09-2017

Re: Lost internet tonight

Hi dvigelis,

I'm sorry to hear you have been experiencing issues with your internet connection Sad

Has this been resolved now or are you still struggling with mobile data? If you are still having problems, please send me a DM and I will have a look into your account to investigate!

 

Thanks,
Liv

 Liv Robinson
 Plusnet Help Team
dvigelis
Hooked
Posts: 8
Registered: 26-06-2017

Re: Lost internet tonight

Yes i still have that problem.

 

I had reset phone settings, tried to enter manual APNs, had a new sim delivered today, still no internet.

 

Phone 100% is ok because i can easily get 4g+ on another EE sim.  Plusnet support team now trying to disable and enable my mobile data service. will see. if it doesn't help i will move back to EE.

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 29
Thanks: 3
Fixes: 1
Registered: 27-09-2017

Re: Lost internet tonight

dvigelis thanks for the reply!

I'm glad to hear that our Customer Service guys and girls have been helping you with this, and its great to know that our team are trying to fix this asap!

If your problems do persist, please do send me a DM and I will be able to look into this for you further Smiley

Thanks,
Liv

 Liv Robinson
 Plusnet Help Team