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Lost internet on mobile

Posts: 1
Registered: ‎04-10-2018

Lost internet on mobile

I have been so impressed with PlusNet mobile..... until.... now 

My son exceeded his 6GB internet allowance.. and I got charged the extra which is fair play, he will not do it again.. 

However as soon as the month rolled he lost data... 

I phone up and get fobbed of with oh you need a new SIM.. despite me saying this seems very unlikely sounds like a system error on your side.. 

New SIM... surprise.... same problem.. 

Now I am told yes you are probably right but we cannot do anything... until you provide 3 examples in 72 hours spread 2 hrs apart of it not working... to which I respond... no data for last 24 hours since I got the ****** new SIM... oh that cannot count.... 

I will give them one more chance.. and report back... from what I have read once this happens you are doomed... bin the SIM and move .... we will see... 

software no doubt... 





Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 929
Fixes: 31
Registered: ‎25-11-2016

Re: Lost internet on mobile

Hi sixela70,

Thanks for getting in touch with us.

I'm sorry to hear about the issues you're experiencing with mobile data. I understand that the process of a new SIM can be frustrating, but we do need to follow all troubleshooting steps to help resolve any lack of service; a replacement SIM is one of these steps. 

Once you have those examples, I would advise to call in with these as soon as possible, so that we can send these across to our Operations Team for further investigation. It can seem like a lengthy process but rest assured, the examples are vital in finding the core root of the problem and implementing a fix. 

If you require any further assistance regarding this, I would advise to call us on 500 free from the SIM, or 0800 079 1133.

- Rebeka