I have been so impressed with PlusNet mobile..... until.... now
My son exceeded his 6GB internet allowance.. and I got charged the extra which is fair play, he will not do it again..
However as soon as the month rolled he lost data...
I phone up and get fobbed of with oh you need a new SIM.. despite me saying this seems very unlikely sounds like a system error on your side..
New SIM... surprise.... same problem..
Now I am told yes you are probably right but we cannot do anything... until you provide 3 examples in 72 hours spread 2 hrs apart of it not working... to which I respond... no data for last 24 hours since I got the ****** new SIM... oh that cannot count....
I will give them one more chance.. and report back... from what I have read once this happens you are doomed... bin the SIM and move .... we will see...
I'm sorry to hear about the issues you're experiencing with mobile data. I understand that the process of a new SIM can be frustrating, but we do need to follow all troubleshooting steps to help resolve any lack of service; a replacement SIM is one of these steps.
Once you have those examples, I would advise to call in with these as soon as possible, so that we can send these across to our Operations Team for further investigation. It can seem like a lengthy process but rest assured, the examples are vital in finding the core root of the problem and implementing a fix.
If you require any further assistance regarding this, I would advise to call us on 500 free from the SIM, or 0800 079 1133.