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Loss of signal and 4g

KassieF
Newbie
Posts: 2
Thanks: 1
Registered: ‎04-07-2021

Loss of signal and 4g

I have lost total phone signal and 4g, trying to get a simple answer of whether a general issue or just me is such hard work. It was working fine until I went for a walk then abruptly died. WiFi has been dropping out as well over the last few days, have to keep resetting the router. 

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2 REPLIES 2
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,408
Thanks: 6,922
Fixes: 1,150
Registered: ‎21-04-2017

Re: Loss of signal and 4g

Welcome to our community forums @KassieF 

I’m sorry to see you’re having signal issues. If you put your postcode into EE’s coverage checker here https://coverage.ee.co.uk/coverage/ee and click the check network button, are there any known issues?

If there aren’t, could you drop me a PM with the below details? We’ll be happy to take a closer look for you. Smiley

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When messaging me, please include a link to this thread as our staff PM's go through a centralised system internally so I might not personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
KassieF
Newbie
Posts: 2
Thanks: 1
Registered: ‎04-07-2021

Re: Loss of signal and 4g

Hi thank you for your reply, however it appears it’s the phone that’s the problem. I did check EE and it did also state there’s a problem but did not give details, but this might explain why the WiFi has dropped out repeatedly.