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Login

FIXED
johncowling
Newbie
Posts: 2
Thanks: 1
Registered: ‎25-01-2021

Login

IMG_20210125_035039.jpgJust received my sim which works fine, however i cannot login online or the app, my mobile number and email are not recognised, and i have not received a password or username...???? I have contacted customer service on twitter and Facebook but after 72 hours have not received a reply on either platform

2 REPLIES 2
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,584
Thanks: 6,089
Fixes: 1,017
Registered: ‎21-04-2017

Re: Login

Fix

Hi John

I can see we've responded to you via Facebook and Twitter today

Apologies for the delay, let us know if there are further issues

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
johncowling
Newbie
Posts: 2
Thanks: 1
Registered: ‎25-01-2021

Re: Login

Many thanks issue has now been resolved.