I am currently having issues logging into the MyAccount page to assess whether my contract is eligible for Roam At Home as I am heading to Germany on Friday for the weekend. Unfortunately when I try to login with my mobile it simply says "something has gone wrong, try again". Please help!
>Be sure to use your Account Number (can be found in the top right of your bill) as your username when logging in.
>Please update your password, and try using an underscore ( _ ) as your 'special character'
Could I also get you to send me a PM with your full name and address so that we can whizz through some security please? This way I will be able to access your account and ensure that all roaming services are enabled on your SIM
With regards to Roam Like At Home; all contracts taken out after June 2017 have this feature enabled as standard. So if you have signed up since then, this will be the case with your account also
I hope this helps, and will be sure to continue to assist via PM