Login issues/Roam at Home

[#1]

Good morning,

I am currently having issues logging into the MyAccount page to assess whether my contract is eligible for Roam At Home as I am heading to Germany on Friday for the weekend. Unfortunately when I try to login with my mobile it simply says "something has gone wrong, try again". Please help!

[#2]

Hi sgregory1984,

I am sorry to hear that you're having a few issues with logging in to your online My Account! I will suggest a few troubleshooting steps to get you back up and running today

>Firstly, please try an alternate device or browser or clear cache and cookies on the current one before logging in to ensure that there are no stored passwords etc.

>Please then also ensure that you are logging in to https://www.plus.net/my-account/mobile/jsf/pages/Login.xhtml as opposed to the broadband page

>Be sure to use your Account Number (can be found in the top right of your bill) as your username when logging in.

>Please update your password, and try using an underscore ( _ ) as your 'special character'

Could I also get you to send me a PM with your full name and address so that we can whizz through some security please? This way I will be able to access your account and ensure that all roaming services are enabled on your SIM

With regards to Roam Like At Home; all contracts taken out after June 2017 have this feature enabled as standard. So if you have signed up since then, this will be the case with your account also

I hope this helps, and will be sure to continue to assist via PM