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Linking Mobile account to Broadband/Phone account

Marvo
Dabbler
Posts: 16
Fixes: 1
Registered: ‎18-09-2020

Linking Mobile account to Broadband/Phone account

‎13-10-2020 1:18 PM

Is there any way to link my Mobile account to my Broadband/Phone account? The Broadband account shows "existing customer" deals but doesn't show any way to trigger or get them. I tried calling 500 and ended up going around in circles.

 

Just looks to be a bit disjointed IMO

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MisterW
Superuser
Superuser
Posts: 14,764
Thanks: 5,530
Fixes: 395
Registered: ‎30-07-2007

Re: Linking Mobile account to Broadband/Phone account

‎13-10-2020 2:26 PM

There is no direct linking of mobile & broadband accounts. If you are a broadband customer then when you call 500 to change your plan , they should be able to offer you the existing customer deals

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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