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Left then came back

FIXED
Stonybonytony
Hooked
Posts: 5
Registered: ‎16-01-2018

Left then came back

I left Plusnet for another mobile network for a few months, then came back. I can still log on to my old account, but my new bills aren't appearing there. How can I relink my mobile to my online account? 

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,052
Thanks: 9,698
Fixes: 1,529
Registered: ‎21-04-2017

Re: Left then came back

Fix

Thanks for your post and welcome back @Stonybonytony 

As far as I'm aware once a mobile account has been ceased it can't be reactivated, so you'll need to have a new one. If you've ported the same number over to us, can you try setting a different password Here and try logging in again?

If that doesn't allow you to access your new account, could you PM me your mobile number so I can investigate further?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet