Left Plusnet March still being billed

[#1]

Left my 12 month contract 31st March, paid 1st April and the remainder pro-rata on 1st May. Today I have received an email stating they are taking another pro-rata payment on 1st June.....please can someone look into why I'm still being charged when I left nearly 2 months ago!

[#2]

Have you had your final bill - which should be annotated as such, and have you paid it?

[#3]

Yes final bill was 3rd May £5.01 now the email stating taking £5.01 3rd June.

[#4]

OK. Two suggestions: ring PN and tell them they have dropped a clanger - might not get you anywhere, but you can try. and cancel your direct debit instruction if it is still live.

This might result in them trying to take you to court via debt collectors, but providing you have documentary evidence of final payment, the court will throw out the claim.

As a point of interest, I am leaving at the end of this month - still in contract - but I have asked for and received my termination charges, and as soon as the final bill with those charges on it is paid, the DD will be cancelled, and ANY attempt by PN to claim more will be taken to court - by me.

[#5]

Hey @Runmum78,

Apologies for any confusion this may have caused. If you'd like to send me the following details over on a Private Message then I'd be happy to discuss this matter with you further:

 - Your Mobile Number
 - Your Full Name (And whether or not you're the account holder)
 - Your Full Address (Including Postcode)
 - Your Date of Birth
 - The last 2 digits of the sort code and account number from the direct debit details used to pay the bill

Alternatively, you can reach our dedicated Mobile Support Team by calling 0800 079 1133 between the hours of 8AM-8PM.

[#6]

Spoke to plusnet said account is 0.00 nothing owing so don't know why I've been sent another email for same payment as last month?. I've cancelled direct debit anyway so lets hope its all sorted. I've heard stories about plusnet sending debt collectors too!!!.

[#7]

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@jab1 wrote:

As a point of interest, I am leaving at the end of this month - still in contract - but I have asked for and received my termination charges, and as soon as the final bill with those charges on it is paid, the DD will be cancelled, and ANY attempt by PN to claim more will be taken to court - by me.

---

The idea of cancelling a DD then taking Plusnet to court is fine in principle. The downside is that in addition to your court proceedings you have the hassle of removing the black marks on your Credit Record. Sorting out all the different agencies could be  nightmare.

It might be more effective and less hassle to let Plusnet take money to which they are not entitled from your account then complain to Ofcom and seek the recovery of the extra payments plus compensation through the Small Claims court. This will keep your Credit Record clean.

[#8]

Point taken, @Baldrick1 , but I have been there before with an Electricity Supplier who tried the same trick - a few years back - and even then, found the courts/other official bodies helpful if I needed advice. All sorted in a couple of months - and this was in the days when documentation had to go via snail mail.

Hopefully it won't come to that - they don't always foul-up - but I am just lining the ducks up - IF I have to shoot them. 😀

[#9]

Moderators Note

This topic has been moved from My Account/ Billing to Mobile 

[#10]

Hi  can you help please? I left early June and still getting the bill yesterday. I was on pay as you go sim.

Thank you.

[#11]

Hi @TheMightyAJ  can you help please, I left early June and still getting the bill yesterday. I was on pay as you go sim

Thanks.