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Left Plusnet - How do I get the account closed off

aesmith
Pro
Posts: 634
Thanks: 81
Fixes: 4
Registered: ‎26-09-2015

Left Plusnet - How do I get the account closed off

Hi,

I signed up with another provider, the number port was completed on 12th September. What do i need to do to kill off the Plusnet account? They're not asking for money, just keep emailing to say I'm in credit by £1.16 so they won't take payment. I dont see why I would be due a refund but would rather it was wrapped up sooner rather than later.

2 REPLIES 2
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,958
Thanks: 1,567
Fixes: 481
Registered: ‎01-01-2012

Re: Left Plusnet - How do I get the account closed off

Hi @aesmith 

If you can drop me a PM with the mobile number in question I can look into that for you

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
aesmith
Pro
Posts: 634
Thanks: 81
Fixes: 4
Registered: ‎26-09-2015

Re: Left Plusnet - How do I get the account closed off

Thanks, pm sent. Sorry for the hassle.