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Leaving plusnet mobile in November but account not closed and still being charged

nuggy88
Newbie
Posts: 1
Registered: ‎29-12-2019

Leaving plusnet mobile in November but account not closed and still being charged

‎30-12-2019 7:03 AM

I called Plusnet to let them know I wish to leave in November to let them know I will be moving abroad. 

I have received messages over the past couple of days saying I haven't paid my December bill and will be charged an additional £10 on top as a late payment fee. This is unacceptable. I have canceled my contract - there were no further charges due under the terms and conditions - why am I being charged for December and this late payment fee due to your incompetence? 

 

I did not agree to be charged for December and now I logged into my account and it says it's still active with the next bill due in 19 days which suggests I will also be charged in January. 

 

This is wholly unacceptable and ask for an immediate investigation into this matter. 

 

 

 

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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,475
Thanks: 10,124
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Registered: ‎21-04-2017

Re: Leaving plusnet mobile in November but account not closed and still being charged

‎30-12-2019 4:04 PM

Thanks for getting in touch @nuggy88 

I'm sorry to see that. Can you PM me the following information so I can look into this for you please?

  • Your mobile number
  • Your full name
  • Your full address
  • Are you the account holder?
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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