Some time ago my landline started to have a loud buzzing on it for voice calls ( Broadband is OK) - to the point where it is unusable. Plusnet blame BT, BT blame Plusnet. Long and short I just use the Mobile.
Repeatedly over the last 2 months the mobile network has been down and the EE checker always has the surprised sounding message that basically says ' There's a problem, we're on it, good sevice in 6 hours.'. First few times maybe this was a surprise but as we are now on about the 20th time in 2 months it probably has lost that element of suprise a bit. Certainly has for me.
So, how do I contact Plusnet to say the network service level is rubbish? 'Give us a ring' Errrr - no I can't, my landline sounds like it's shared with a chainsaw and my mobile is down. 'Go to our online chat' It's offline. Maybe I could email them? No, no email that I can find.