Keep getting new voicemail indicator wrongly
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- Re: Keep getting new voicemail indicator wrongly
28-06-2018 11:32 AM
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I keep getting a new voicemail indicator on my notifications panel but there is never one when I call 555. How can I get rid of it? I never get real voicemails as not many people call me on this phone.
Fixed! Go to the fix.
Re: Keep getting new voicemail indicator wrongly
29-06-2018 8:39 AM
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Hi IngeJones,
Thanks for getting in touch with us!
I would advise to call your Voicemail Service using the long number which is: 07870020555.
You can also try looking into the handset Voicemail Settings to see if any amendments can be made there.
- Rebeka
Re: Keep getting new voicemail indicator wrongly
29-06-2018 9:57 AM - edited 29-06-2018 10:05 AM
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I am afraid both those suggestions just take me to exactly the same place - voicemail service telling me I have no new voice messages. I don't think I've ever had a real voicemail, since I have so few calls that one never comes in while the phone is busy, and I always keep my phone on me so I answer straight away (just call me Billy No-mates lol). So this spurious notification I get when restarting the phone, and occasional other times, is completely up the creek. Seeing as all routes just take me to the same place... is there any solution to this at all?
It's extra annoying cos it's not just wasting my time checking - it's wasting the minutes in my plan!
Re: Keep getting new voicemail indicator wrongly
29-06-2018 10:12 AM
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Do you use your Voicemail Service at all? If not, we can look into turning this off via our system to see if this will rectify the issue.
- Rebeka
Re: Keep getting new voicemail indicator wrongly
29-06-2018 10:26 AM
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I have never had an actual voice message in all the time I have had a mobile phone - years! Usually if I don't answer, people take that as a sign I am too busy to talk and text me instead. And anyway, the missed calls show up and I can call them back. So yes please!
Re: Keep getting new voicemail indicator wrongly
29-06-2018 10:37 AM
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No problem IngeJones.
If you could please send me a Private Message with your details, I'll get the ball rolling.
- Rebeka
30-06-2018 12:10 PM
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In case anyone is following this thread, disabling voicemail did nothing to get rid of the false voicemail notification. So I asked Rebeka to reenable it (no point having the worst of both worlds) and then I had my husband deliberately leave me a voicemail. I listened to it, and deleted it, but the false notification still happened. I then had him send me another one, which I listened to then archived. I then went into the archive, listened to it again, then used previous and next options to listen to any other archived messages (of which there were of course none) and came out of that. The false notification disappeared and has not yet come back, so I might have found my own solution
Re: Keep getting new voicemail indicator wrongly
30-06-2018 12:25 PM
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Hi Inge,
That's great news!
I'm glad this has been resolved for you now.
- Rebeka
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