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Joke network

FIXED
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Newbie
Posts: 4
Thanks: 1
Registered: ‎06-03-2019

Joke network

Signed my mother up to this network at the weekend and sim card came yesterday. Says on the sim card paperwork that account should be up and running. Sim card does not work so I called plus net last night who told me it can take up to 24 hours for the account to become active. Well this evening its still not working so I ring up again after being on hold for 1/2 hour told to wait another 24 hours and ring again apparently no technical team that they can get in touch with to sort it out. What sort of mickey mouse company is this. Tried removing sim card and restarting the phone as advices.
8 REPLIES 8
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Pro
Posts: 1,126
Thanks: 157
Fixes: 3
Registered: ‎03-12-2016

Re: Joke network

Everyone should just tell them NO - cancel the account and refund - as soon as they get that first - FO (Fob Off) ring back tomorrow

 

Of course, then you will get the second FO - Cant cancel your account as its not active yet - ring back tomorrow ....

Show us ONE just ONE real, defined benefit for the British public from Brexit

Brexit Promised cake .... But just delivers a stream of Cack
... and expects us all to just swallow it
Brexit - Built from Bovine Manure by Bots
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Newbie
Posts: 4
Thanks: 1
Registered: ‎06-03-2019

Re: Joke network

I don't see how they can say the account isn't active when they take the first month payment before sending the sim card
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Pro
Posts: 1,126
Thanks: 157
Fixes: 3
Registered: ‎03-12-2016

Re: Joke network

Plusnet seems to be a collection of loose associations

 

DD is set up first despite being only loosely connected to billing, which in turn is loosely connected to your account

But your account application is the front end which means without it all they can do is let the dd carry on billing you ....

EVEN if nothing other than the DD is actually working

Stopping the DD seems to result in threat'O'Grams

 

Is my sig still showing the links - report them. Its straightforward

Show us ONE just ONE real, defined benefit for the British public from Brexit

Brexit Promised cake .... But just delivers a stream of Cack
... and expects us all to just swallow it
Brexit - Built from Bovine Manure by Bots
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Plusnet Help Team
Plusnet Help Team
Posts: 16,805
Thanks: 5,135
Fixes: 863
Registered: ‎21-04-2017

Re: Joke network

Sorry that your mother is having problems with her SIM card.

If you can PM me her order number or account number I'll be happy to look into this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Newbie
Posts: 4
Thanks: 1
Registered: ‎06-03-2019

Re: Joke network

I've messaged you
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Plusnet Help Team
Plusnet Help Team
Posts: 16,805
Thanks: 5,135
Fixes: 863
Registered: ‎21-04-2017

Re: Joke network

Fix

Thanks, I'll pick that up shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Pro
Posts: 1,126
Thanks: 157
Fixes: 3
Registered: ‎03-12-2016

Re: Joke network

@damo6969 

 

Did Gandalf fix this? Its flagged as fixed.

Show us ONE just ONE real, defined benefit for the British public from Brexit

Brexit Promised cake .... But just delivers a stream of Cack
... and expects us all to just swallow it
Brexit - Built from Bovine Manure by Bots
Highlighted
Newbie
Posts: 4
Thanks: 1
Registered: ‎06-03-2019

Re: Joke network

Yes mate, account became live after messaging him, hope there's no hiccups with the number port