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Is there a service issue with mobile at the moment?

FIXED
brightonbelle
Grafter
Posts: 28
Thanks: 9
Fixes: 1
Registered: ‎02-12-2016

Is there a service issue with mobile at the moment?

I can't make or receive calls, including to 500.

 

But texts work fine.

10 REPLIES
Geoffers1
Newbie
Posts: 3
Registered: ‎26-03-2018

Re: Is there a service issue with mobile at the moment?

me too = can't make outgoing calls and calling mobile from BT network give number unavailable

Checked with 3 other +net mobile users and they are experiencing the same problem Sad

 

brightonbelle
Grafter
Posts: 28
Thanks: 9
Fixes: 1
Registered: ‎02-12-2016

Re: Is there a service issue with mobile at the moment?

Good to know it's not just me Smiley

 

 

Texts work in both directions, mobile data is fine, it's just voice calls that aren't working, which suggests it's a plusnet issue not a phone or phone settings thing.

hspmarriott
Newbie
Posts: 2
Registered: ‎18-06-2018

Re: Is there a service issue with mobile at the moment?

Yeah me too im in Cornwall, 4G and SMS works fine cant receive or make calls.... CREDIT TIME!!!! YES ADMINS +£ TO MY ACCOUNT!!!!

Kimmy25
Newbie
Posts: 1
Registered: ‎18-06-2018

Re: Is there a service issue with mobile at the moment?

Both myself and partner are experience issues too in South Wales. Hopefully it'll be fixed soon!

brightonbelle
Grafter
Posts: 28
Thanks: 9
Fixes: 1
Registered: ‎02-12-2016

Re: Is there a service issue with mobile at the moment?

If people send DMs on Twitter to @plusnethelp hopefully they'll recognise there's a widespread issue and do something about it.

hspmarriott
Newbie
Posts: 2
Registered: ‎18-06-2018

Re: Is there a service issue with mobile at the moment?

i love some twitter rage... on it!

brightonbelle
Grafter
Posts: 28
Thanks: 9
Fixes: 1
Registered: ‎02-12-2016

Re: Is there a service issue with mobile at the moment?

OK, it looks like they're aware of it, just had this DM from @plusnethelp

 

We have been made aware that there may be some technical difficulties, we are working as hard as we can to ensure that all services are restored asap! Thank you for your patience while we look into this!

 

So hopefully their techies can do their thing and fix it.

brightonbelle
Grafter
Posts: 28
Thanks: 9
Fixes: 1
Registered: ‎02-12-2016

Re: Is there a service issue with mobile at the moment?

Seems to be fixed for me now.

OliGaffney
Aspiring Pro
Posts: 142
Thanks: 21
Fixes: 7
Registered: ‎27-09-2017

Re: Is there a service issue with mobile at the moment?

Fix

Hi everyone!

 

Thanks for the messages.

We had a small amount of disruption earlier but it should all be fixed now.

 

The fix may take a few minutes to hit all of the masts affected but you'll all have your usual service back very soon if not already!

 

Thanks for all of your patience while we were investigating this Smiley

 

Thanks

-Oli

 Oli Gaffney
 Plusnet Help Team
ChrisAtBristol
Rising Star
Posts: 109
Thanks: 25
Fixes: 2
Registered: ‎02-01-2017

Re: Is there a service issue with mobile at the moment?

I just seen this and was going to say I have no problems but if its been fixed may be I just didn't notice.

Anyways, it seem they have now put another shilling in the meter so should be OK for now.