Is there a service issue with mobile at the moment?
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Mobile
- :
- Is there a service issue with mobile at the moment...
18-06-2018 6:05 PM - edited 18-06-2018 6:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Is there a service issue with mobile at the moment?
18-06-2018 6:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
me too = can't make outgoing calls and calling mobile from BT network give number unavailable
Checked with 3 other +net mobile users and they are experiencing the same problem
Re: Is there a service issue with mobile at the moment?
18-06-2018 6:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Good to know it's not just me
Texts work in both directions, mobile data is fine, it's just voice calls that aren't working, which suggests it's a plusnet issue not a phone or phone settings thing.
Re: Is there a service issue with mobile at the moment?
18-06-2018 6:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yeah me too im in Cornwall, 4G and SMS works fine cant receive or make calls.... CREDIT TIME!!!! YES ADMINS +£ TO MY ACCOUNT!!!!
Re: Is there a service issue with mobile at the moment?
18-06-2018 6:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Both myself and partner are experience issues too in South Wales. Hopefully it'll be fixed soon!
Re: Is there a service issue with mobile at the moment?
18-06-2018 6:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If people send DMs on Twitter to @plusnethelp hopefully they'll recognise there's a widespread issue and do something about it.
Re: Is there a service issue with mobile at the moment?
18-06-2018 6:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
i love some twitter rage... on it!
Re: Is there a service issue with mobile at the moment?
18-06-2018 6:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
OK, it looks like they're aware of it, just had this DM from @plusnethelp
We have been made aware that there may be some technical difficulties, we are working as hard as we can to ensure that all services are restored asap! Thank you for your patience while we look into this!
So hopefully their techies can do their thing and fix it.
Re: Is there a service issue with mobile at the moment?
18-06-2018 7:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Seems to be fixed for me now.
18-06-2018 7:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi everyone!
Thanks for the messages.
We had a small amount of disruption earlier but it should all be fixed now.
The fix may take a few minutes to hit all of the masts affected but you'll all have your usual service back very soon if not already!
Thanks for all of your patience while we were investigating this
Thanks
-Oli
Re: Is there a service issue with mobile at the moment?
18-06-2018 7:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I just seen this and was going to say I have no problems but if its been fixed may be I just didn't notice.
Anyways, it seem they have now put another shilling in the meter so should be OK for now.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Mobile
- :
- Is there a service issue with mobile at the moment...