I'm a bit like you....only around 10 times worse! Last week I switched from Vodaphone to PSMobile. Reason? For 40 years we haven't had a mobile signal where we live....until very recently. EE put a new transmitter up a quarter of a mile from our house.p a little while ago. "Hooray!" I thought, "I'll join EE." Then I found out that Plusnet piggy-back on EE's network and were even cheaper than EE. So I started the long, weary process of changing from V'phone to PNMob. Eventually, I became a PNMob subscriber and the big moment arrived when I tried my phone at home....for the first time. You can imagine my excitement - after all these years, finally a mobile connection from home! I switched on my phone and guess what? NO SERVICE appeared on my screen. I went outside - still NO SERVICE. My neighbour happened to be passing and guess what? His phone rang! I know he is with EE and he gets a full signal, even inside his house, which is further away from the pole than we are!
Eventually I found out from Plusnet that actually they only have a 'low output' connection with my nearest transmitter whic , they said accounted for NO SERVICE on my phone. I explained that the only reason I had switched networks was so I could get a signal at home, so they agreed to cancel my account.
Two or three days later I noticed that, despite assurances my account would be cancelled, Plusnet had already taken my July's fee from my account. This was after I was told my fees would only start in August!
And now, to add insult to injury, their helpline is down. I wouldn't mind but I've been a loyal customer of Plusnet's almost since they started!
