Is it Normal?

[#1]

Just wondering why I have mobile rolling contracts that have started already but I have not received SIMS yet?

Is this normal for Plusnet as still with other mobile provider at the moment?

Not off to a good start!

[#2]

Errrm because you ordered a sim on a Friday, and the postie has not been yet?

What did you expect?

[#3]

Sims where ordered Wednesday and did not expect the countdown to start already, thanks for the unhelpful answer!

[#4]

@stujham 

How do you know it’s started? On broadband it doesn’t start until you are connected.

[#5]

Well at least it drew out a bit more information on your situation...

Hopefully you did not give them a PAC code yet?

[#6]

The SIMS usually activate automatically after 3 days iirc.

[#7]

Thanks for your post and welcome to our Community Forums @stujham 

I'm really sorry to see you've not received your SIMs yet. 

So we can take a closer look, please can you drop me a private message with the following details?

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.