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Iphone 6 plus only getting 3G

Iand1
Newbie
Posts: 4
Registered: a week ago

Iphone 6 plus only getting 3G

as above really,

 

just moved from android to iPhone, and only got 3G..... 

 

Tried resetting all the network settings, no luck

 

Tried removing sim card and turning off for 10 minutes, no luck..

 

Definitely in a 4g area, tried in many places.

 

Can not alter APN settings as not listed, and no other network profiles listed...... 

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 121
Thanks: 21
Fixes: 6
Registered: 25-11-2016

Re: Iphone 6 plus only getting 3G

Hi @Iand1,

 

I'm very sorry to hear you're having some issues receiving 4G signal in your area. 

 

This could be due to many factors such as: weather conditions, tree coverage, the amount of people using the network at the time or any maintenance work happening to the masts in your area. 

If you'd like us to look into this further for you just drop me a private message and we can take a look at your area and account. 

 Sarah Stewart
 Plusnet Help Team
Iand1
Newbie
Posts: 4
Registered: a week ago

Re: Iphone 6 plus only getting 3G

Trying new sim, 

phone settings reset and cannot be altered.

Another plusnet sim was tried and worked OK - the phone received 4G service.

 

Will update this tread to help others once new sim is received and tried...

Iand1
Newbie
Posts: 4
Registered: a week ago

Re: Iphone 6 plus only getting 3G

New sim tried.

 

Still no 4G...

Iand1
Newbie
Posts: 4
Registered: a week ago

Re: Iphone 6 plus only getting 3G

forum team going through a "reshuffle" so need to contact them by email....

 

contacted by email..... please provide security details again.....  and same info

 

It must be something on the account, as I can swap sim cards and whatever phone I use, i only get 3G.......

 

Lets see if plusnet can sort out, really disappointed with the experience at the moment, got broadband and 3 mobile contracts with them and not had issues before!