Ipad connectivity
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Ipad connectivity
20-06-2020 6:29 PM
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Newly moved to Plusnet phone from BT. Only interested in using data on my Ipad. However...
Ipad recognises the sim: ‘Plusnet’ & 3 dots top right of the screen, but trying to use Safari and it says ‘not connected to the internet.'
What am I doing wrong?
Pretty please...
Re: Ipad connectivity
20-06-2020 6:57 PM
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Welcome to the forums @Jim_the_rev . Have you connected the iPad to the router? In other words, what does it say in the 'Wi-Fi' line in Settings on the iPad?
Re: Ipad connectivity
20-06-2020 7:49 PM - edited 20-06-2020 7:52 PM
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@jab1 wrote:
Have you connected the iPad to the router? In other words, what does it say in the 'Wi-Fi' line in Settings on the iPad?
Given he's posted in the Mobile forum and mentions a SIM, he's clearly using a Plusnet mobile SIM in an iPad with LTE. WiFi has no relevance.
Re: Ipad connectivity
20-06-2020 7:52 PM
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@DaveyH I bow to your greater knowledge then.
@Jim_the_rev Please confirm, then we need to delve deeper.
Re: Ipad connectivity
21-06-2020 8:09 AM
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Morning, all,
Yes, wifi works fine, has done since got the ipad. So did my data connection under BT.
No internet connection, however, when I turn wifi off.
Re: Ipad connectivity
21-06-2020 8:47 AM
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OK, @Jim_the_rev . Could you post a screenshot of your home screen, preferably on a darkish background when Wi-Fi is off, and check that you have something in the 'Network Provider' and 'Mobile Data Number' fields in General>About, but don't post that information?
Re: Ipad connectivity
21-06-2020 9:06 AM
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Thanks, John, I'll do it later. erindoors has the pad and is out just now.
Jim
Re: Ipad connectivity
21-06-2020 9:33 AM - edited 21-06-2020 9:43 AM
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@Jim_the_rev It's probably the APN settings. The iPad has likely 'remembered' the BT mobile settings and needs the PlusNet ones instead.
I'm not an Apple man myself so not got any experience in changing the APN settings but this https://support.apple.com/en-gb/HT201699 might help. The Plusnet APN settings are here https://www.plus.net/help/mobile/mobile-phone-and-voicemail-settings/#what-are-the-apn-settings-for-...
In this thread https://community.plus.net/t5/Mobile/Can-my-Plusnet-Mobile-SIM-card-be-used-in-an-IPAD/m-p/1724510 it suggests that you might need to reset the existing APN settings first.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Ipad connectivity
21-06-2020 9:48 AM
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@MisterW Thanks. Sound helpful... but a Windows (and a bit of Linux) man myself, so I'll look that one up and see if it makes sense to me!
I'll do the screenshot thing, too. It's all learning...
Re: Ipad connectivity
21-06-2020 10:18 AM
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but a Windows (and a bit of Linux) man myself,
I'm a Linux, Android and a bit of Windows man 😀
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Ipad connectivity
21-06-2020 3:03 PM
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Re: Ipad connectivity
21-06-2020 3:22 PM - edited 21-06-2020 3:25 PM
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@Jim_the_rev That leaves me scratching my head.😕. It says you are connected to the 4g mobile network- and yet you can't use it, and @MisterW 's suggestion also fails.
Do you have a mobile phone, and if so, is it Android or iPhone, on which provider? I'm clutching at straws here.
Re: Ipad connectivity
21-06-2020 3:25 PM
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@Jim_the_rev can you try Settings>general>profile and see if there are any old BT looking profiles there ? post the screen dump if you're not sure ( as long as there's no personal info showing )
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Ipad connectivity
21-06-2020 3:29 PM
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@MisterW just made me think! In Settings> mobile data, is the mobile data button grey or green?
Re: Ipad connectivity
21-06-2020 3:36 PM
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