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Intermittent loss of call audio

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Newbie
Posts: 4
Thanks: 1
Registered: ‎01-06-2020

Intermittent loss of call audio

Happens in both outgoing and incoming calls from a variety of networks. Person can hear me but I can't hear them. Sometimes I can hear first 10 seconds, mostly I can't hear them at all. Problem escalating over the last couple of months. Just got new handset so not a hardware issue. I end up using my work phone (Vodafone) to make the call so it's not recipient's network.
7 REPLIES 7
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Plusnet Help Team
Plusnet Help Team
Posts: 17,622
Thanks: 5,514
Fixes: 934
Registered: ‎21-04-2017

Re: Intermittent loss of call audio

Thanks for getting in touch @Morag 

I'm sorry to see you're having issues with your mobile signal.

Could you PM me the following information so I can take a look into this for you?

+Your mobile number
+Your full name
+Your full address
+Are you the account holder?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Pro
Posts: 541
Thanks: 99
Registered: ‎03-08-2012

Re: Intermittent loss of call audio

"from a variety of networks." Does that include Vodafone when using other than your work phone and new phone?

If not then I would respectfully suggest moving to Vodafone or a MVNO which uses their nework.

Have you tried the work phone s.i.m. in your phone?

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Aspiring Pro
Posts: 145
Thanks: 31
Fixes: 2
Registered: ‎21-03-2020

Re: Intermittent loss of call audio

Good morning  Morag welcome to the Community,

Are you using two mobile phones or a Dual Sim Phone ?

 

HD

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Newbie
Posts: 4
Thanks: 1
Registered: ‎01-06-2020

Re: Intermittent loss of call audio

Yes, includes calls to / from GiffGaff, Vodafone, Three.

I haven't tried the Vodafone SIM in new phone (Samsung). Problem started a few months ago with a Huawai phone and PlusNet SIM. Have moved the PlusNet SIM to a couple of other phones and problem persists.

 

Thanks

Newbie
Posts: 4
Thanks: 1
Registered: ‎01-06-2020

Re: Intermittent loss of call audio

Two mobiles. Not using Dual SIM on either.

Thanks

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Newbie
Posts: 4
Thanks: 1
Registered: ‎01-06-2020

Re: Intermittent loss of call audio

Thank you. I've sent you a PM.

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Plusnet Help Team
Plusnet Help Team
Posts: 17,622
Thanks: 5,514
Fixes: 934
Registered: ‎21-04-2017

Re: Intermittent loss of call audio

Thanks, I'll message you back shortly

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team