Initial setup quick questions
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Initial setup quick questions
07-02-2018 10:29 PM
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Just got my sims today, when I signed up I already gave my pac codes so do I need to still text to the port number or is this going to happen automatically? Also, I ordered two sims for two devices and gave the codes for each. Does it matter which sim I put in each phone?
Cheers
Re: Initial setup quick questions
07-02-2018 11:47 PM
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Put what SIM in what phone you like, as long as they're not locked you should be fine.
The porting process may take a couple of days, I would keep using your existing SIMs for the meantime and only when your phones complain that the current SIM is not valid, then change it. They'll basically be disconnected from your old network and your handset will moan at you.
Put new SIMs in to what whatever handset you like and the port should be complete.
Re: Initial setup quick questions
08-02-2018 9:47 AM
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Thanks Alex, I thought the new sim would have needed to be active and in a phone to complete. I've had an email this morning saying I need to contact PN as there is an issue with the port number. I'll get in touch with help and support and see what the issue is.
Re: Initial setup quick questions
08-02-2018 11:17 AM
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We can always assist here on the forums too, AWB70, if you like - simply send me or any member of staff (the pink-named bunch) a Private Message to get started
Re: Initial setup quick questions
08-02-2018 11:39 AM
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No problem Michael, I've been in touch with H&S, they are going to try the pac codes again today. If I have any further issues I'll pop back in here.
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