Incorrect mobile data usage notification

[#1]

I received an SMS indicating that I had used over 80% of my data for the month. All good so far. Later in the month the mobile app is now reporting 0mb left, so I added a bolt-on.

Turns out that when the mobile app was reporting 0mb I had already gone over my allowance and incurred an additional cost.

Also I never received a text indicating that I had used 100% of my data.

Thankfully my cap is set as low as possible. But even so, the notification of reaching the data threshold is very poor. Would be better to send an SMS at 95% with an option to reply to add a bolt-on.

[#2]

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@csb wrote: Thankfully my cap is set as low as possible. But even so, the notification of reaching the data threshold is very poor. Would be better to send an SMS at 95% with an option to reply to add a bolt-on.

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Nasty. My mobile service provider doesn't even allow me to exceed the data allowance without adding a bolt on. Means no, you owe us money, surprises etc. And I get sms at 95% and 100%, at which point the data side simply stops working. The 100% sms includes a direct link to their bolt on page to add one. I thought all mobile companies were so.

[#3]

I've now found out that I can set the cap to £0, which will prevent this occurring in the future. Then I can just add a bolt-on if I need more data.

[#4]

We're glad to see this issue has been resolved for you @csb and we're sorry for any inconvenience caused. 

If there is anything else we may assist you with please feel free to get back in touch as we are more than happy to help. 

Kind Regards

Ollie 

[#5]

I like many, many others have been party to this scam. For that is what it is.
Mine and my wife’s phone had exactly the same data usage with EE, yet we are now bombarded with messages saying 80%, data limit reached, etc. Even when we have been using our home WiFi.
I have registered a formal complaint and have now voted with my feet.
As a previous person has reported, something is v, v wrong here. Maybe this is one for BBC Watchdog?
Like many others I suspect, I have told my friends and family of my experiences. And I’m even a BT shareholder!

[#6]

If you were constantly getting 80% notifications and not 100% then surely that means you were actually on more or less the right data amount for your needs? Best value of data vs cost?

[#7]

Sorry, you must have missed the main thrust of my initial post. It’s the same issue as many more have posted on here ie questionable data usage.

[#8]

The primary issue in my original post is the notification of data usage, particularly in the PlusNet mobile app which seems to report data usage with significant lag behind the actual usage. That aside, PlusNet still appears to offer the best data usage cap around, especially now it can be set to £0, it used to be a minimum of £2. I've set mine and my children's data cap to £0 so this should no longer be an issue.