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Incorrect billing again

Shep41
Aspiring Pro
Posts: 157
Thanks: 46
Fixes: 1
Registered: 31-05-2017

Incorrect billing again

Received a txt message earlier from plusnet mobile stating my direct debit will be collected on 29th Dec. Mmm my account is in credit so why collect it via direct debit ?
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 906
Thanks: 164
Fixes: 30
Registered: 25-11-2016

Re: Incorrect billing again

Hi Shep41,

Thanks for taking the time out to get in touch with us, it's much appreciated. 

This is an automatic notification that is sent out via the system when your Direct Debit is due. I can assure you that if your account is in credit and the credit was in place before the bill was produced, we won't be taking a Direct Debit payment from you for this billing period. 

I would advise to check the email/text you received as it will state roughly one of the following:

  • "As your account is in credit by 'x' amount, we won't be taking a payment from you this month
  • "Your Direct Debit for the payment amount £0.00, will be taken on or around 'xx/xx/xxxx'

If you can send me a Private Message, I'll be more than happy to double check this for you and clarify any information.

- Rebeka 

 Rebeka Preston
 Plusnet Help Team
Shep41
Aspiring Pro
Posts: 157
Thanks: 46
Fixes: 1
Registered: 31-05-2017

Re: Incorrect billing again

Morning Rebeka
I've sent you a pm
Plusnet Help Team
Plusnet Help Team
Posts: 906
Thanks: 164
Fixes: 30
Registered: 25-11-2016

Re: Incorrect billing again

Thanks, I'll pick this up and reply shortly.

- Rebeka 

 Rebeka Preston
 Plusnet Help Team