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Incorrect Plan dates

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Pro
Posts: 3,072
Thanks: 149
Fixes: 8
Registered: ‎01-06-2010

Incorrect Plan dates

Why is my online account got the wrong plan date 20th june 2017 to 29th july 2017? Today are 28th February 2019. Are PN go back to the future?

 

Wrong Plan DateWrong Plan Date

9 REPLIES 9
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Anonymous
Not applicable

Re: Incorrect Plan dates

Hi goldenfibre 

 

Mine has gone back even further from todays refresh day

 

Brian A

 

10GB data

1000 minutes + UNLIMITED texts

30 day

4G contract

28 April 2016 27 May 2016

 

 

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Plusnet Help Team
Plusnet Help Team
Posts: 7,783
Thanks: 852
Fixes: 353
Registered: ‎01-01-2012

Re: Incorrect Plan dates

Thanks for getting in touch.

Out of curiosity if you have the app does that show the same information?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Anonymous
Not applicable

Re: Incorrect Plan dates

Hi

 

Just checked the mobile phone app it shows " Your allowances renew in 28 days time on March 28th"

which is correct

 

Brian A

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Incorrect Plan dates

Hi @8BKA, that's great news - we're sure the website will rectify soon.

 

@goldenfibre - Had you managed to check the app as of yet?

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Pro
Posts: 3,072
Thanks: 149
Fixes: 8
Registered: ‎01-06-2010

Re: Incorrect Plan dates

Just checked the mobile phone app it shows "Your allowances renew in 0 day time on March 1st"

which is correct but the online account are wrong date.

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Incorrect Plan dates

Hello @goldenfibre

 

Thank you for informing us the correct allowance is showing on your mobile app.

 

We are confident the website will rectify itself soon, in the meantime, we will keep this thread monitored.

 

We appreciate your feedback.

 

Many thanks.

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Anonymous
Not applicable

Re: Incorrect Plan dates

Hi   &   

 

My plan is still showing    the dates   28 April 2016 to 27 May 2016 so it has not rectified itself soon as you thought

The good news I have just had a text to say my Direct Debit will be taken on the 15th March I just hope it does

 

Brian A

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Incorrect Plan dates

Hi @Anonymous

 

Please let us know how you get on and we're sorry for the conflicting information.

 

Kind Regards

Highlighted
Anonymous
Not applicable

Re: Incorrect Plan dates

Good morning  

Good news the £10  Direct Debit was taken from my bank account this morning so no problems there

My Plan is still showing 28th April 2016 - 27 May 2016 so lets hope it rectifies itself on 28th March

 

Brian A