Incorrect Plan dates

[#1]

Why is my online account got the wrong plan date 20th june 2017 to 29th july 2017? Today are 28th February 2019. Are PN go back to the future?

Wrong Plan Date

[#2]

Hi goldenfibre 

Mine has gone back even further from todays refresh day

Brian A

10GB data

1000 minutes + UNLIMITED texts

30 day

4G contract

28 April 2016 27 May 2016

[#3]

Thanks for getting in touch.

Out of curiosity if you have the app does that show the same information?

[#4]

Hi MatthewWheeler

Just checked the mobile phone app it shows " Your allowances renew in 28 days time on March 28th"

which is correct

Brian A

[#5]

Hi @8BKA, that's great news - we're sure the website will rectify soon.

@goldenfibre - Had you managed to check the app as of yet?

[#6]

Just checked the mobile phone app it shows "Your allowances renew in 0 day time on March 1st"

which is correct but the online account are wrong date.

[#7]

Hello @goldenfibre

Thank you for informing us the correct allowance is showing on your mobile app.

We are confident the website will rectify itself soon, in the meantime, we will keep this thread monitored.

We appreciate your feedback.

Many thanks.

[#8]

Hi Dumbledore  &  OskarPapa 

My plan is still showing    the dates   28 April 2016 to 27 May 2016 so it has not rectified itself soon as you thought

The good news I have just had a text to say my Direct Debit will be taken on the 15th March I just hope it does

Brian A

[#9]

Hi @Anonymous

Please let us know how you get on and we're sorry for the conflicting information.

Kind Regards

[#10]

Good morning OllieC 

Good news the £10  Direct Debit was taken from my bank account this morning so no problems there

My Plan is still showing 28th April 2016 - 27 May 2016 so lets hope it rectifies itself on 28th March

Brian A