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In Argentina Catch 22

Jagsman
Newbie
Posts: 3
Registered: ‎19-02-2020

In Argentina Catch 22

URGENT. Iam in Argentina. I forgot I had a smart cap limit. I am at this limit and now prevented from outgoing text or calls. The Plusnet My Account continually tells me my log details are wrong. I don't thubj they are. I tried everything. I downloaded the App to try to bolt on data. I cannot respond with the text code as I'm out of data. 'failed to send' This is urgent. Can you help?
3 REPLIES 3
Jagsman
Newbie
Posts: 3
Registered: ‎19-02-2020

Re: In Argentina Catch 22

Would be very grateful of assistance. Thank you.
Jagsman
Newbie
Posts: 3
Registered: ‎19-02-2020

Re: In Argentina Catch 22

This is becoming a Franz Kafka scenario. I appear to be 'locked out' of Plusnet and I cannot work out why. Could use some help.
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,570
Thanks: 10,286
Fixes: 1,600
Registered: ‎21-04-2017

Re: In Argentina Catch 22

Thanks for your post @Jagsman and apologies for the delayed response.

If you still need help, could you send me a private message with the following information so I can look into this?

  • Your mobile number
  • Your full name
  • Are you the account holder?
  • Your full address
  • Your date of birth
  • Last 2 digits of your bank account number
  • Last 2 digits of your bank sort code
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet