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Impossible to reach numbers

CLL
Newbie
Posts: 2
Registered: ‎21-07-2021

Impossible to reach numbers

I can’t reach some numbers.
2 numbers one in France one in Holland.
Landline numbers. No free till or special numbers.
I can reach other numbers in these countries and these numbers can join me !!!!
What do I need to do?
3 REPLIES 3
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,258
Thanks: 6,852
Fixes: 1,139
Registered: ‎21-04-2017

Re: Impossible to reach numbers

Thanks for your post and welcome to our Community Forums @CLL 

I'm sorry to see you can't ring certain numbers. Do you hear or see any particular error message when you try?

Also do you have access to another phone you can try calling those numbers from?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
CLL
Newbie
Posts: 2
Registered: ‎21-07-2021

Re: Impossible to reach numbers

Thank you for your answer.

Yes I tried with another phone and it works perfectly.

These numbers can also reach me.

 

When I try to call them, there is no message, the one just drops after 3  short bips.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,258
Thanks: 6,852
Fixes: 1,139
Registered: ‎21-04-2017

Re: Impossible to reach numbers

Thanks for getting back to me @CLL 

Really odd. Can you drop me a private message with your mobile number and the numbers you can't call?

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. 

Although just a few of us monitor our Community Forums, so there’s a good chance I’ll pick it up. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team