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If I use a PAC code to transfer my number should I manually terminate my plusnet account?

FIXED
MrCalvin
Dabbler
Posts: 12
Registered: ‎08-06-2017

If I use a PAC code to transfer my number should I manually terminate my plusnet account?

If I use a PAC code to tranfer my plusnet mobile number to another service provider does my plusnet account automatically close or do I need to do something manually to close it?

 

Thank you

3 REPLIES 3
flanzm
Pro
Posts: 251
Thanks: 107
Fixes: 15
Registered: ‎20-04-2016

Re: If I use a PAC code to transfer my number should I manually terminate my plusnet account?

It should automatically close. I transferred mine out last week and now the account shows as having no number or tariff. Hopefully I should get a final bill soon.
newagetraveller
Pro
Posts: 690
Thanks: 144
Fixes: 2
Registered: ‎03-08-2012

Re: If I use a PAC code to transfer my number should I manually terminate my plusnet account?

Just to add, don't cancel the PN Direct Debit until everything is finalised.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,571
Thanks: 10,287
Fixes: 1,600
Registered: ‎21-04-2017

Re: If I use a PAC code to transfer my number should I manually terminate my plusnet account?

Fix

To confirm you don't need to tell us you're moving to another provider, if you port your number away using a PAC we'll automatically close your account and generate your final bill within 30 days.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet