I signed up for Mobile, put my CC and all, got error and was charged!

gimi21 · ‎19-01-2020

Hello,

I signed up for mobile phone with Plusnet, it showed message saying something was wrong with my Credit Card, but I got a charge on my credit card immediately - so obviously nothing went wrong! is Plusnet going to send me the SIM or not?!

What's going on?

abails0105 · ‎02-05-2017

Hi @gimi21, thanks for getting in touch.

I'm sorry for the issues you've had with the service. So we can run some full checks on our side, can you please PM your full address including postcode.

Regards

If this post resolved your issue please click the 'This fixed my problem' button

Alice Baillie
Plusnet Help Team

I signed up for Mobile, put my CC and all, got error and was charged!

I signed up for Mobile, put my CC and all, got error and was charged!

Re: I signed up for Mobile, put my CC and all, got error and was charged!