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I'm abroad - How do I contact plusnet via chat or email?

walidoo
Newbie
Posts: 1
Registered: ‎14-12-2021

I'm abroad - How do I contact plusnet via chat or email?

Hi, 

I have got an issue and would like to contact Plusnet via internet as I'm abroad. 

How do I do that?

Thanks 

Tags (1)
2 REPLIES 2
Whitehawk
Newbie
Posts: 1
Registered: ‎21-12-2021

Re: I'm abroad - How do I contact plusnet via chat or email?

Similar issue. I’m abroad and can’t seem to make calls or send data. How do i contact Plusnet. Ive tried email but their server sends an automatic “not received” reply. Getting frustrated. this never happened with Vodaphone!

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: I'm abroad - How do I contact plusnet via chat or email?

Thanks for your posts @walidoo & @Whitehawk and apologies for the delayed staff response.

If you're still needing help, you can send us a message on Twitter, Facebook, or feel free to private message me with the following information to pass our data protection checks and we'll be happy to help. 

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet