I left plusnet a few months back - you are still billing me and my account is closed!?
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I left plusnet a few months back - you are still billing me and my account is closed!?
02-08-2021 2:50 AM
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Please can anyone help!!
I left plustnet a few months back(May), i was sent a refund, and cancelled my direct debit as suggested by the staff member over the phone, Ive been with O2 for 3 months and plusnet have sent me a random bill, and are now sending me emails saying they apply late fees for non payment.
I ported my PAC back in MAY!!
Why are you still trying to bill me for periods where I have had a closed account, no service and was not in a contract.
Please can someone look into this!?
Re: I left plusnet a few months back - you are still billing me and my account is closed!?
06-09-2021 1:11 PM
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Hi @ILeftStopBillin I'm really sorry for the ultra-long delay and we're still trying to bill you.
If you haven't got this sorted yet, drop me a private message with the following details and we’ll be happy to take a look. This information will pass our data protection checks.
+Your mobile number
+Your full name
+Your full address
+Are you the account holder?
+Your date of birth
+Last 2 digits of your bank account number
+Last 2 digits of your bank sort code
When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.
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