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I left plusnet a few months back - you are still billing me and my account is closed!?

ILeftStopBillin
Newbie
Posts: 1
Thanks: 1
Registered: ‎02-08-2021

I left plusnet a few months back - you are still billing me and my account is closed!?

Please can anyone help!!

I left plustnet a few months back(May), i was sent a refund, and cancelled my direct debit as suggested by the staff member over the phone, Ive been with O2 for 3 months and plusnet have sent me a random bill, and are now sending me emails saying they apply late fees for non payment.

 

I ported my PAC back in MAY!!

Why are you still trying to bill me for periods where I have had a closed account, no service and was not in a contract. 

Please can someone look into this!?

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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: I left plusnet a few months back - you are still billing me and my account is closed!?

Hi @ILeftStopBillin I'm really sorry for the ultra-long delay and we're still trying to bill you. 

If you haven't got this sorted yet, drop me a private message with the following details and we’ll be happy to take a look. This information will pass our data protection checks.

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet