cancel
Showing results for 
Search instead for 
Did you mean: 

I just want to create an account online to sign into

Jock
Newbie
Posts: 1
Registered: ‎28-06-2022

I just want to create an account online to sign into

HI,

 

I just want to create an account online to sign into.  I'm not sure why this is so difficult form a UX angle. 

There is no option to register a new online account. I am already a SIM-only mobile customer.

There's a sign in button on the site, then it asks for Username or mobile number and a password.

I don't have a password, and there's no option to create one, nor have I registered an email address (yet).

How do I go about registering my email and new password to create an account?  I tried ringing 500 on my mobile but I've been on hold for ages.  Why can't this be done online and in a simple manner?  Who designed this system?

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: I just want to create an account online to sign into

I’m not in the office now, but an account is automatically created when your mobile service goes live. 

Have you tried setting a password by using the forgot password tool online https://www.plus.net/my-account/mobile/jsf/pages/ForgotPassword.xhtml?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet