I just want to create an account online to sign into. I'm not sure why this is so difficult form a UX angle.
There is no option to register a new online account. I am already a SIM-only mobile customer.
There's a sign in button on the site, then it asks for Username or mobile number and a password.
I don't have a password, and there's no option to create one, nor have I registered an email address (yet).
How do I go about registering my email and new password to create an account? I tried ringing 500 on my mobile but I've been on hold for ages. Why can't this be done online and in a simple manner? Who designed this system?