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How to remove adult sites content lock?

FIXED
curl30
Newbie
Posts: 1
Registered: ‎01-09-2020

Re: How to remove adult sites content lock?

Hi. I'd like the adult content lock removed from my phone.
Tagho
Newbie
Posts: 1
Registered: ‎06-11-2019

Re: How to remove adult sites content lock?

Hi,
I would like the adult content lock removed from my account.

Thank You
daz1107
Grafter
Posts: 65
Registered: ‎05-08-2014

Re: How to remove adult sites content lock?

How do I get the lock removed please?  I'm trying to order from a craft brewery, but despite being 54 years old, I'm not allowed!!

daz1107
Grafter
Posts: 65
Registered: ‎05-08-2014

Re: How to remove adult sites content lock?

So I take it this thread is no longer monitored?  Also, chat online is not available either, despite it saying it's open every day.

Very poor!  I know I could phone, but in this day and age why can't i do it online, or have online chat?

Time to move companies me thinks..... 🤔

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,901
Thanks: 411
Fixes: 93
Registered: ‎22-01-2018

Re: How to remove adult sites content lock?

Hello @daz1107,

 

We would be able to help with this, please can you PM us the following details so that we can locate your account;

 

- The mobile number in question.

-Your full name.

-Your full address.

-Can you confirm you are the account holder?

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
daz1107
Grafter
Posts: 65
Registered: ‎05-08-2014

Re: How to remove adult sites content lock?

@SammyM PM sent to you as requested.

Many thanks

Sodiumhydride
Newbie
Posts: 2
Registered: ‎03-02-2021

Re: How to remove adult sites content lock?

@SammyM  just joined plusnet mobile and would like the content lock removed also, plus  i cant access private messages

Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: How to remove adult sites content lock?

Hello @Sodiumhydride

Thanks for contacting us, to block or unblock content please call 500 from your Plusnet mobile sim.

Sodiumhydride
Newbie
Posts: 2
Registered: ‎03-02-2021

Re: How to remove adult sites content lock?

@Mads if i have to phone, i will be going back to old network who had option online

Petepetepete
Newbie
Posts: 1
Registered: ‎01-05-2021

Re: How to remove adult sites content lock?

Please remove
salamanderpete
Newbie
Posts: 1
Registered: ‎17-06-2021

Re: How to remove adult sites content lock?

Similar. It's pretty ridiculous to filter this stuff by default and not have an online/app way of switching it off. Plusnet are the only network I've ever heard of doing it like this, and it seems to poorest of all ways.

Timeoutgang
Newbie
Posts: 3
Registered: ‎23-07-2021

Re: How to remove adult sites content lock?

Can I also get this removed, please?
Timeoutgang
Newbie
Posts: 3
Registered: ‎23-07-2021

Re: How to remove adult sites content lock?

Can I also get this removed, please?
Destiny
Newbie
Posts: 1
Registered: ‎23-07-2021

Re: How to remove adult sites content lock?

Can I also get this removed, please?
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: How to remove adult sites content lock?

Hey everybody,

If you’re still wanting us to change your content lock settings, drop me a private message with the following details and we’ll be happy to help. This information will pass our data protection checks.

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet