How to remove adult sites content lock?
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Re: How to remove adult sites content lock?
19-04-2017 9:59 PM
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Thanks.
Re: How to remove adult sites content lock?
20-04-2017 6:42 PM
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Hi, I need help in removing the blocked adult content restriction too. Thanks.
Re: How to remove adult sites content lock?
22-04-2017 9:58 PM
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Re: How to remove adult sites content lock?
23-04-2017 6:21 PM
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Also looking for this to be switched off / removed.
Request FAQ on removing censorship/adult content block
23-04-2017 6:25 PM
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I simply can't believe that customers are required to register for this forum, then post a pointless message to establish a posting history and then make a PUBLIC request to have censorship/adult content lock removed? Are you serious?
Can we get a clear statement/FAQ from Plusnet on this subject. This should be a tick-box on account preferences.
I joined Plusnet Mobile with such enthusiasm only a week ago but have sadly been dissapointed with just about every new discovery since then.
Re: Request FAQ on removing censorship/adult content block
23-04-2017 7:30 PM
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Except you don't have to do any of that, you could simply go to https://www.plus.net/mobile/plans/sim-only/ and click on live chat or of course call them.
Re: Request FAQ on removing censorship/adult content block
24-04-2017 10:28 AM
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Hello markv!
You are required to make a post in order to send personal messages. That's a forum feature regardless of what your posts will be about and is there to help protect the inboxes of forum users from spam (among other things). This token post can be anywhere about anything.
We disable age-restricted websites by default on new accounts, but, as pointed out, this is easily lifted by contacting any of our customer service channels. Your options there are dialing 500 for free on your handset, emailing in to mobile-help@plus.net, using the Live Chat feature at https://www.plus.net/mobile/, messaging our Twitter or Facebook pages, or of course, getting in touch through this forum.
This is certainly a possible suggestion for improvement to the 'My Account' preferences section, and I'll be sure to pass it forward. If you have any other questions about the service or your account, feel free to send me a message.
Re: Request FAQ on removing censorship/adult content block
24-04-2017 3:31 PM
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I understand the need for verifying before posting but was surprised the rather tortuous route I described seemed to be the reccomended way of achieving block removal.
Lots of better ways - thanks for listing them.
Re: Request FAQ on removing censorship/adult content block
24-04-2017 3:43 PM
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I am putting in a request to add an article or section to the help website (www.plus.net/help/mobile/) that will have instructions about this particular issue about the content lock. At the time of writing this, there is no mention of the content lock as far as I can see...
It should be relatively easy to remove the adult content lock by following the above instructions and it would be good to have the ability to change by using the mobile account website.
Frontend Web Developer | www.plus.net
If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.
Re: How to remove adult sites content lock?
25-04-2017 1:01 PM
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Re: How to remove adult sites content lock?
25-04-2017 1:20 PM - edited 25-04-2017 1:20 PM
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Hi ProPuke,
Thanks for getting in touch with us!
I completely understand that it can be tedious having to post on the public forum in order to send a PM however, whilst adhering to Data Protection in PM, It's important that we to speak to the account holder and go through security procedures in order to gain access to enable/disable this feature.
The community forum is just one contact method of getting in touch with us. We do have other means of contact such as:
- Social Media (Facebook, Twitter, S21 and Trustpilot)
- Email (mobile-help@plus.net)
- Telephone (500 from your Plusnet handset or 0800 079 1133)
I hope this helps ProPuke! Your input is much appreciated and we will feed this back to the relevant department to help us to improve as a network provider.
If you have any further questions, feel free to ask away and I'll do my best to help!
- Rebeka
Re: How to remove adult sites content lock?
25-04-2017 3:11 PM
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Re: How to remove adult sites content lock?
25-04-2017 3:47 PM
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Hi 26301284,
I've tried to respond to your PM however I'm receiving an error message.
Could please check your settings to ensure that they're set correctly to receive PMs.
Thanks,
- Rebeka
Re: How to remove adult sites content lock?
25-04-2017 3:51 PM
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@26301284, you will need to verify your email address before being able to send a PM to @RebekaPreston or for her to send one to you.
Frontend Web Developer | www.plus.net
If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.
Re: Content lock
03-05-2017 1:42 PM
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