How to log into mobile account as a former Life customer
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How to log into mobile account as a former Life customer
14-12-2016 7:15 PM
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I just tried to log into my mobile account using my existing home and broadband credentials but could not.
I didn't have an account login with Life so I have no idea how I am supposed to log in and if I manage to do so, how to link the two accounts so that I might get the mobile benefits.
Help appreciated.
Re: How to log into mobile account as a former Life customer
14-12-2016 7:35 PM
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When you purchased a SIM you would have had to enter an email address. In one of the welcome emails you would have been sent a mobile account number used for logging in.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: How to log into mobile account as a former Life customer
14-12-2016 11:23 PM
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Hello,
Thank you for your reply but I never logged into the Life website so there was never a password.
I put those details (account number and e-mail address) into the forgotten password page and received the message that a new password had been sent but received nothing and I have checked my online spam folder several times since.
Re: How to log into mobile account as a former Life customer
15-12-2016 1:29 AM
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OK, an e-mail came eventually but I still can't log in as that part of the Plusnet website seems to be overloaded.
And as I can't log in, I can't see how I can link the two accounts. How else is it possible to get the special rates for mobile and broadband & home phone customers?
Re: How to log into mobile account as a former Life customer
15-12-2016 1:38 AM
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@flamesong wrote:
OK, an e-mail came eventually but I still can't log in as that part of the Plusnet website seems to be overloaded.
More likely to be maintenance than overload at this time of night - the account pages have been unavailable for the past hour or so.
Re: How to log into mobile account as a former Life customer
15-12-2016 1:40 AM
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Maybe but I've been trying to log in since 23.30.
Re: How to log into mobile account as a former Life customer
15-12-2016 1:49 AM
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I just checked and I can log in now.
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