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How to check payment details on account?

Posts: 2
Registered: ‎07-08-2020

How to check payment details on account?

Is it possible to check what bank account is being used for monthly bill on my Plusnet account or do I need to call. Was just asking as I cannot find these details on my account.

Posts: 11,709
Thanks: 5,204
Fixes: 419
Registered: ‎30-06-2016

Re: How to check payment details on account?


Log in to tour account.

Select Billing and Payments.

Here you will find the Payment Method and the last few digits of the bank references (with DD it’s the Sort Code and Account Number) 


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Community Gaffer
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Posts: 26,577
Thanks: 10,298
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Registered: ‎21-04-2017

Re: How to check payment details on account?

Hi there,

Apologies for the very delayed staff response. It doesn't look possible to check this for a mobile account. 

If you still need this checking, send me a private message with your full name and mobile number.

When private messaging, could you provide a link to this thread? Our staff PM’s go through a centralised system, so I may not personally message you back, but there’s a good chance I may do as there’s only a few of us from the team who help out on our Community Forums.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi