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How does porting work? I am struggling!!

mr_metro
Newbie
Posts: 2
Registered: ‎06-11-2018

How does porting work? I am struggling!!

Good afternoon,

 

I completed a PAC code with Plusnet on Sunday (2 days ago). I received an email advising that it would take 1 working day (so I assume today).

 

My old phone no longer works, however my new Plusnet sim is still not showing as the new number. I have tried ringing my phone number and there isn't even a dialing tone?

 

I have been without the number now since midday (4 hours) and I thought it would have moved over by now. Is this normal, and how long am I expected to wait please?

 

Thanks

3 REPLIES 3
Baldrick1
Moderator
Moderator
Posts: 11,951
Thanks: 5,330
Fixes: 421
Registered: ‎30-06-2016

Re: How does porting work? I am struggling!!

Have you tried switching the phone off completely, leave it a couple of minutes then switch it back on?

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mr_metro
Newbie
Posts: 2
Registered: ‎06-11-2018

Re: How does porting work? I am struggling!!

Which one, the new one or the old one?

 

I've tried the new one but still no luck sadly.

Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: How does porting work? I am struggling!!

Hi there @mr_metro, I am sorry to read about this. Could you PM your account ref (if you have it), full address with postcode and full name so I can investigate this further.