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How do I stop mobile data be used?

Grafter
Posts: 51
Thanks: 6
Registered: ‎09-01-2015

How do I stop mobile data be used?

It might seem a stupid question, but it is not.

We have a £. 6/m simple contract,but how do I have mobile data BLOCKED at PlusNet [rather than phone] as we do not use it and only use Wi-Fi if ever?

Phone is oldish, therefore certain Data Block apps do not work any more as phone OS has stopped at 4.4.4v !

Cannot do more than it is doing, I cannot even take Google Search off the screen - that too does not work!

It is the wife's phone and only does tests and phone calls, never internet.

Thank you, please be nice.

;p]

M

6 REPLIES 6
Champion
Posts: 2,187
Thanks: 463
Fixes: 22
Registered: ‎06-01-2017

Re: How do I stop mobile data be used?

As you've mentioned 4.4.4, I assume it's an android phone?

Normally, menu - settings - mobile data (maybe just data) and tick/swipe from yes to no

This turns off the mobile data part, but allows calls and texts.

Grafter
Posts: 51
Thanks: 6
Registered: ‎09-01-2015

Re: How do I stop mobile data be used?

Hi
As mentioned it is old and yes, mobile data is off.

I need to clear it with PlusNet first as their website is a bit on the 'do not know what is going on' side.

We will see.
I am already looking on another phone, but with limited choice.
;p[

Plusnet Help Team
Plusnet Help Team
Posts: 1,212
Thanks: 235
Fixes: 52
Registered: ‎22-01-2018

Re: How do I stop mobile data be used?

Hello @pnPhorum,

 

Thanks for getting in touch and welcome to the forum. We would be happy to check your package and what options we have available to assist with your request.

 

Please can you PM me the following;

 

-Mobile number in question

-Full name

-Address including postcode.

 

Once we have this , we will be able to assist further.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
Grafter
Posts: 51
Thanks: 6
Registered: ‎09-01-2015

Re: How do I stop mobile data be used?

 

Sorry for late reply - busy.

We solved it via phone, it was a delayed D/D by PlusNet [or BT !]

Regards

M

Grafter
Posts: 51
Thanks: 6
Registered: ‎09-01-2015

Re: How do I stop mobile data be used?

Sorry, should have mentioned it - android.

Anyway best bet is when I can afford to upgrade my phone, I will give mine to wife - at least this one is on Android 7 and no problems at all!

The old phone is actually OK and was not a mobile data leak after all - I thought so the lock still works - I also have an app that still works on android 4.

The only thing I cannot do is get rid of Google search on the screen!

It cannot be done with this phone, I gathered - I tried various methods.

One of those things.
Time to upgrade, but not just yet!

M

Plusnet Help Team
Plusnet Help Team
Posts: 18,023
Thanks: 5,761
Fixes: 963
Registered: ‎21-04-2017

Re: How do I stop mobile data be used?

Ah fair, no problem.

Feel free to let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team