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How do I obtain VAT invoices please?

Kryten
Grafter
Posts: 44
Thanks: 6
Registered: 04-05-2015

How do I obtain VAT invoices please?

Why do your invoices say Not a VAT invoice when it clearly shows VAT separately and your VAT Reg number? I need VAT invoices please. This surely, should be a standard feature if you are charging VAT?

3 REPLIES
Plusnet Alumni (retired) SeanCorri
Plusnet Alumni (retired)
Posts: 59
Fixes: 1
Registered: 20-07-2017

Re: How do I obtain VAT invoices please?

Hi Kryten! Thanks for getting in touch! 

 

We show VAT details on all bills as we're required to display a breakdown of all charges that the customer incurs. 

Thanks for your feedback though! We're always looking to improve our customer experience, so i'll pass this on to the relevant department to look at.

 In the meantime, if you require a VAT bill, please don't hesitate to drop me a PM, and i'll be sure to follow this up for you -Sean Smiley

 

 Sean Corri
 Plusnet Help Team
Kryten
Grafter
Posts: 44
Thanks: 6
Registered: 04-05-2015

Re: How do I obtain VAT invoices please?

Full address is

Don't know how these messages come through Sean, but the Reply button rarely appears?

Howard Fillingham

 

Moderator's note by Adie (Dvorak) removed personal details from public forum. 

Plusnet Alumni (retired) SeanCorri
Plusnet Alumni (retired)
Posts: 59
Fixes: 1
Registered: 20-07-2017

Re: How do I obtain VAT invoices please?

Hi Kryten!

 

I've received your PM, so i'll follow it up for you now -Sean Smiley

 Sean Corri
 Plusnet Help Team