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How do I complain that works

petrolhead
Hooked
Posts: 5
Thanks: 2
Registered: ‎07-03-2022

How do I complain that works

On the website there is a complaints email address mobile-help@plus.net

 

So I sent an email and got this back:

 

      This is an automatically generated Delivery Status Notification.     

 

Delivery to the following recipients failed permanently:

 

   * life_mobile_talk_to_us@mailgb.custhelp.com

 

Reason: A message that you sent to the following recipient could not be delivered due to a permanent error. ** The remote server ?? responded with: ** life_mobile_talk_to_us@mailgb.custhelp.com ??:?? This message was created automatically by mail delivery software on the server .

 

Starting to get very unimpressed with Plusnet!!!

 

 

3 REPLIES 3
diagonal
Newbie
Posts: 1
Thanks: 1
Registered: ‎07-03-2022

Re: How do I complain that works

Try phoning and complaining ... but then if you have no signal you cant, which is where I am.

petrolhead
Hooked
Posts: 5
Thanks: 2
Registered: ‎07-03-2022

Re: How do I complain that works

Pontless phoning, I'll just get one of the Plusnet bean counters who will read off the std script Smiley

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,593
Thanks: 10,327
Fixes: 1,602
Registered: ‎21-04-2017

Re: How do I complain that works

Hi there,

I'm really sorry to see you're not happy. 

Send me a private message with your mobile number & full name along with what you need help with Smiley

When private messaging, could you provide a link to this thread? Our staff PM’s go through a centralised system, so I may not personally message you back, but there’s a good chance I may do as there’s only a few of us from the team who help out on our Community Forums.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet